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1. Why are Sloan flush valves called Flushometers?
A flush valve is used primarily to flush sanitary fixtures such as water closets, urinals or service sinks. Our units are called “Flushometers” because they deliver a predetermined, metered volume of water that passes through the supply line into the fixture. The volume of water is sufficient to cleanse the fixture with a single flush. An actuated Flushometer valve completes a flush cycle and automatically closes.
2. What is the difference between the operation of a tank-type and a Flushometer closet?
In a tank-type water closet, the water used to flush the fixture accumulates in the storage tank before it flows by gravity into the fixture. In a Flushometer, water flows under pressure from the supply piping directly into the fixture. Because Flushometers are directly connected to supply lines, repeat operation is faster than the refilling process in tank-type toilets. The pressurized flush from a Flushometer also produces a more powerful, cleansing flush.
3. What is the difference between the operation of a diaphragm valve and a piston valve?
The theory of operation of each valve is similar. Each valve has two chambers connected by a bypass hole. In a diaphragm valve, a flexible diaphragm made of rubber separates the chambers. In a piston valve, a molded cup separates the upper chamber from the lower chamber. Upon activation by handle, pushbutton or sensor/solenoid device, a change in pressure between the chambers allows water to flow through the valve outlet to flush the fixture.
4. How does a diaphragm-style Flushometer operate?
The diaphragm separates the valve into two chambers. The area exposed to pressure on the top of the diaphragm is larger than the area beneath the diaphragm. This area differential holds the diaphragm on the valve seat in the closed position. When the valve is activated (by handle, pushbutton or by sensor/solenoid), a plunger trips the relief valve and releases the pressure in the upper chamber. The pressure in the lower chamber lifts the entire diaphragm assembly off the valve seat and allows a metered amount of water to move through the barrel of the valve to flush the fixture. At the same time, a small amount of water moves into the upper chamber through the bypass hole to fill the upper chamber, reseat the diaphragm and prepare the valve for the next flush.
5. How does a piston-style Flushometer operate?
The molded cup in the piston valve separates the valve into two chambers. The area exposed to pressure on the top of the diaphragm is larger than the area beneath the piston. This area differential holds the piston on the valve seat in the closed position. When the valve is actuated (by handle, pushbutton, or by sensor/solenoid), a plunger trips the relief valve and releases the pressure in the upper chamber. The pressure in the lower chamber lifts the piston off the main seat and allows a metered amount of water to move through the barrel of the valve to flush the fixture. At the same time, a small amount of water moves into the upper chamber through the bypass hole to fill the upper chamber, reseat the piston and prepare the valve for the next flush.
6. What is the function of a Flushometer vacuum breaker?
A vacuum breaker is a back-flow prevention device that protects the potable water supply from contact with contaminated water in the fixture. The vacuum breaker “breaks” the suction resulting from a reversed flow condition and prevents water from siphoning back into the system from the fixture.
7. What is the function of a Flushometer control stop (supply valve)?
The control stop serves several purposes. It regulates the rate of water flow into the valve and shuts off the water supply to the valve when maintenance or repair is required. It also maintains a minimum pressure inside the valve. This minimum pressure keeps the valve closed during conditions of low and negative pressures. A Bak-Chek™ feature ensures that the water flows in only one direction.
8. What is the difference between a “hold-open” valve and a “non-hold-open” valve?
A “hold-open” valve is a valve that remains open as long as an actuator is activated. The design of these valves includes a plunger than remains in constant contact with the solid stem of the relief valve. To reduce water usage, Sloan Valve Company incorporates a “non-hold-open” actuator in Royal®, Regal®, Gem®, Naval®, OPTIMA® and OPTIMA Plus® valves. The non-hold-open actuator trips the telescoping stem of the relief valve. This type of valve remains open only for the length of time specified for a single flush.
9. What is the function of a Flushometer relief valve?
The relief valve is an integral part of both piston-style and diaphragm-style Flushometers. When a valve is actuated, a plunger tilts the relief valve and releases the pressure in the upper chamber of the valve to initiate the flush cycle. As the cycle continues, the relief valve eventually reseats on the piston or diaphragm, closing the Flushometer valve.
10. Is there such a thing as a “quiet” Flushometer?
Sloan Flushometers have been manufactured for more than nine decades. Improved designs throughout these years have resulted in significantly quieter valves. However, the flush of a closet Flushometer always will be louder than a standard gravity toilet. Flushometer valves rely on high flow rates to create a flush based on the hydraulic parameters of the bowl. Standard gravity closets rely on the weight and volume of water to create water motion in the bowl. A Flushometer creates a more aggressive flush than a gravity unit and often results in better flushing performance.
It is important to note that sound during a flush is created by water turbulence as it moves through the fixture, the bowl, and the surrounding pipes in addition to the sound through the valve. Old pipes often accumulate a mineral buildup that reduces the internal diameter of the pipe. This restricted water flow may produce an audible “whining” or droning-type of noise.
Also note that some noises, such as thumps, hammers and squeals, are not normal. Our Installation Engineers can help diagnose any problems you might have.
11. What is the function of a Flushometer tailpiece?
The tailpiece connects the Flushometer body to the supply valve (control stop). Sloan Valve Company has several tailpiece styles including a standard adjustable length tailpiece, a ground joint tailpiece, an adjustable ground joint tailpiece and several options for connections to supply valves manufactured by other companies (including a Cambridge Brass Teck or Wal-teck supply stop).
12. What kinds of sensors do you use in your electronic products?
Many of our products use an infrared sensor (Flushometers, faucets, bedpan washers, etc.); some of our products use a fiber-optic sensor (ETF-80, EBF-85, and EBF-187 faucets; electronic hand dryer). The operation of these sensors is based on emitting and detecting infrared light. An invisible beam of infrared light is emitted from the sensor. When a part of the user’s body enters the sensor beam effective range, the infrared beam is reflected. The sensor receiver detects the reflected beam and activates the solenoid valve. After a single activation or appropriate time-out period, the circuit automatically resets and is ready for the next user. Some of our sensors are self-adaptive units, others allow for manual range adjustments. Refer to our technical literature for additional specifications.
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How to Get More Information About Sloan Products
13. How do I get a copy of your paper catalog?
You can go to Literature Request Form, or fax your request to our Literature fulfillment group at 1-800-501-3989. The catalog can be delivered by mail or hand-delivered by your local representative. Please include the following information in your request: your name, your title, your company’s name, the address for delivery (including street or box number, city, state, postal code, country), telephone number, fax number and e-mail address. Be sure to indicate that you’ve visited our Web site! If you would like a copy of our CD-ROM catalog, add it to your request.
14. How do I get paper copies of your technical literature?
Some items may be available in the office of your local Sloan Representative. You can also go to Literature Request Form, or fax your request to our Literature fulfillment group at 1-800-501-3989. Please include the following information in your request: your name, your title, your company’s name, the address for delivery (including street or box number, city, state, postal code, country), telephone number, facsimile number, and your e-mail address. Be sure to indicate that you’ve visited our Web site! If you would also like a copy of our paper and/or CD-ROM catalog, add it to your request.
15. Can I find product and technical information on your Web site?
Specification sheets, installation instructions and maintenance guides, grouped by product type and model, are all available from the home page of our Web site at www.sloanvalve.com, as well as under each product in the Product Selection Guide. All of this literature comes in the form of Adobe Acrobat PDF files, which can be easily downloaded, stored and/or printed for your reference.
16. How do I download, view and print Acrobat PDF files?
Acrobat PDF files can be downloaded by any computer connected to the Internet. You can view our PDF files if you have Acrobat Reader, version 3.0 or higher. The latest version of Acrobat Reader can be downloaded free from www.adobe.com. Our files have been optimized for viewing with version 3.0 of this software. Files can be printed directly from this application to most computers.
PDF files may be viewed directly in certain Internet browsers that enable Acrobat Reader as a ‘plug-in’ application. To set up Acrobat Reader to be used as a ‘plug-in’, change the Weblink preferences (open File menu, choose Preferences, then Weblink). For the Web Browser Application, Browse to choose the location of your web browser application on your hard drive, then choose the connection type (e.g., Internet Explorer or Netscape Navigator).
If you see only images when you send your document to the printer, you’re probably using Acrobat Reader version 4.0 and an older printer. An upgrade to the latest printer driver may solve the problem. If an upgrade is not available or not an option, you can still print a document. When you send the item to Print, be sure the box for Print As Image is checked.
17. Are your documents available in foreign languages?
Many of our installation instructions and maintenance guides are available in Spanish and French. Check for foreign language versions of this literature under the Product Selection Guides for each product on our Web site at www.sloanvalve.com, or contact the Customer Service Department.
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Pricing/How to Purchase Products
18. How can I get pricing information and/or a quotation on your products?
Please contact our Customer Service Department or your local Sloan Representative for pricing and quotation information. For Representatives in the United States, refer to our alphabetical state listing of Domestic Representatives. For Representatives outside the United States, refer to our International Representatives listing.
19. Can I purchase products directly from Sloan Valve Company?
Sloan Valve Company products are only available through plumbing wholesalers and distributors.
20. How do I find a local distributor?
Our Sloan Representatives and our Customer Service personnel (1-800-9-VALVE-9) can help you find a local distributor. For Representatives in the United States, refer to our alphabetical state listing of Domestic Representatives. For Representatives outside the United States, refer to our International Representatives listing.
21. Can we purchase items from Sloan’s Web site?
Sloan Valve Company does not sell products directly from its Web site. Please contact our Customer Service department or your local Sloan Representative for information about how to place an order.
22. Do you distribute in my country?
Please contact our International Sales Support department at (847) 671-4300 ext. 6354 or via e-mail at international.411@sloanvalve.com. Or refer to our International Representatives listing on our Web site.
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Flushometers, Technical Information
23. Under what conditions should I use a metal relief valve instead of a plastic relief valve in my Flushometer?
Sloan’s standard diaphragm-type Flushometer relief valve is plastic. Our brass relief valve is a specialty aftermarket part and is not included in our standard parts diagrams. The metal relief valve is heavier and more rigid; therefore, it is less vulnerable to the effects of water pressures higher than 100 psi or lower than 10 psi. Pressures above 100 psi could flex a plastic relief valve and cause a short flush or valve “lock up.” Pressures below 10 psi might prevent the plastic relief valve from reseating on the diaphragm and cause continuous operation or valve “run on.” Consult our Customer Service Department for availability of metal relief valves or call an Installation Engineer at 1-888-SLOAN-14 for recommended applications.
24. Why do Flushometer valves “run on” after water pressure is restored?
Flushometer valves require a residual pressure to keep them closed. Many valve supply stops include a back check valve to keep the valve pressurized at all times. When pressure in the valve drops, the valve remains open until the running line pressure is high enough to reseat the valve (approximately 5 psi). Sediment and debris may work loose from the supply lines when the lines are repressurized. This dirt may deposit inside the Flushometer valve, inside the supply stop back check, or clog the diaphragm bypass, and therefore prevent the valve from closing. Our Royal® Flushometer diaphragm with dual-filtration rings effectively prevents these types of clogs.
25. Can I use a low-consumption Flushometer on an existing fixture?
The amount of water required to flush a fixture is a function of the bowl design. Older fixtures were designed to flush with higher volumes of water. A low-consumption 1.6 gpf Flushometer installed on a bowl that requires 3.5 gpf may not flush the fixture: Water may swirl around in the bowl but never initiate a flush. A successful flush depends on the efficiency of the bowl under given water supply conditions.
26. Can a three-quarter-inch line supply enough pressure to operate a Flushometer?
Minimum pipe size affects the flow delivered to the valve. The fixture design determines the minimum operating pressure required. To activate the hydraulics of Flushometer fixtures, the water supply requires a minimum flow rate of 25 to 30 gpm AND a minimum flowing pressure of 20 to 25 psi. Unfortunately, a ¾” supply line (commonly found in residential buildings) generally does not supply enough water to the valve to initiate a proper flush.
A 1” line might deliver the required flow rate, but must be run with no restrictions (this means that you can’t just couple a ¾” system to a 1” pipe). It is possible to increase the supply required for a single Flushometer by installing an inline compression tank (15 to 20 gallons) such as an air-over-water well tank (e.g., Amtrol’s Well-X-Trol tank). Position the inline tank before the valve and have the water supply exit the tank with a 1” line.
27. Can I convert a tank-type fixture to a fixture with a Flushometer valve?
To activate the hydraulics of Flushometer fixtures, the water supply must have a minimum flow rate of 25 to 30 gpm AND a minimum flowing pressure of 20 to 25 psi. Unfortunately, a ¾” supply line probably cannot supply enough water to the valve to initiate a proper flush. Bowls designed to work with tanks have different hydraulic requirements and are unlikely to work properly with flush valves. You could see a “bidet effect” in which water sprays upward from the bowl.
28. Are your products available in finishes other than chrome-plated brass?
Besides Standard Chrome, which is available on all fixtures, we offer special finishes on products in our Guildmark Collection. For Royal II®, Royal®, Crown® II and Continental® Flushometers, as well as select OPTIMA® and OPTIMA Plus® faucets, choose from Satin and Brushed Nickel finishes, plus two Physical Vapor Deposition (PVD) finishes: Polished Brass and Lustre Gold. Fax your request for literature on our Guildmark Collection to 1-800-501-3989, or call our Customer Service Department for more details.
29. Can your rubber components withstand the effects of water treatment chemicals?
Sloan’s Flushometers have replaced the natural rubber diaphragm with one fabricated from a synthetic elastomer (Permex™; EPDM; ethylene propylene diene monomer). The main attributes of Sloan’s Permex™ rubber compound are its outstanding resistance to chlorine, ammonia, acids and other water-treatment chemicals, as well as its great aging characteristics.
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Flushometers, Installation Information
30. How do I convert a manual-style Sloan Flushometer to a sensor-operated valve?
Sloan has two types of sensor-operated valves. Royal®, Regal® and similar-style diaphragm valves can be upgraded to OPTIMA Plus® and OPTIMA® Flushometer models. Existing flush connections and supply stops usually can be used.
Our battery-operated OPTIMA Plus retrofit upgrades (RESS units) contain all sensor and electronic components and can be installed in approximately 10 to 15 minutes directly on an existing Flushometer valve body. Download the installation instructions found here for full instructions on installing our retrofit units.
An upgrade to a hardwire OPTIMA model requires a new valve body with incorporated solenoid assembly and separate electronic components. Our Installation Engineers can provide additional assistance with an upgrade to a hardwire valve.
31. How can I be sure that my installation complies to the Americans with Disabilities Act (ADA)?
Sloan Valve Company offers many excellent ADA-compliant products, including our sensor-operated Flushometers and faucets. Refer to individual product specification sheets for further information. Be sure your installation or renovation complies with ADA requirements. Call our Installation Engineers for additional information.
32. What are your recommendations for sizing pipes for 1.6 gallon-per-flush Flushometers?
Plumbing system design is directed by applicable plumbing codes. Before designing your layout, consider all the relevant variables. Consider the building type, number and location of valves, the type of fixture(s) that will be installed, and the water requirements of the fixtures. Also determine the minimum and operating water pressures available from water main, water meter options, distances from the water main at the street to the building main and from the building main to the farthest riser, and the height from the grade to highest valve.
Current 1.6 gallon-per-flush Flushometers attain a peak flow rate of approximately 30 gpm, which lasts for approximately 3 seconds. Older, higher-volume valves sustain the flow rate for a period of 7 to 9 seconds. Lower volume valves are less effective at lower pressures (15 to 20 psi) than were their older counterparts. For proper operation of these 1.6 gpf units, it is essential to maintain a minimum flow rate of 25 gpm and a minimum flowing pressure of 25 psi.
33. Can I install the dual-filtered diaphragm in an old-style Flushometer with a bell-shaped cover?
The Dual Filtered Diaphragm can be used in Royal®, Regal® and similar diaphragm-style valve bodies. For use in Sloan valve bodies with a bell-shaped cover (manufactured before 1964), replace the bottom filter ring in our diaphragm only (drop-in) kits or our Performance Kits with a blue A-108 filter ring (request code number 5301283 when placing an order).
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Troubleshooting
34. Who can help me troubleshoot a problem with one of Sloan’s products?
If you can’t find a solution in the appropriate installation instruction manual or maintenance guide on the home page of our Web site at www.sloanvalve.com and under each product in the Product Selection Guide, contact your local Sloan Representative or our Installation Engineering department. For Representatives in the United States, refer to our alphabetical state listing of Domestic Representatives on this website. For Representatives outside the United States, refer to our International Representatives listing.
35. How do I prevent sand in my water supply from reaching the diaphragm mechanism of my Flushometer?
Sloan’s Dual Filtered Diaphragm has a series of two filters to prevent sand from reaching the metering bypass of the diaphragm. This diaphragm is a standard feature in our Royal Flushometer valve and is available as an upgrade for Regal, old-style Royal and similar diaphragm-style valves. Read about additional features of this diaphragm here.
Sloan also has a Dolphin model Flushometer valve specifically designed to operate with salt water. Dolphin valves commonly are used on ships and in locations with very aggressive water conditions. More than 5 psi of force is required to activate the handles on these valves and, therefore, cannot be used in installations requiring ADA compliance.
36. What do I use when I need a shorter or longer vacuum breaker for my Flushometer?
Sloan’s standard Vacuum Breakers are 9 inches (229 mm) long but are available in various other lengths. If your installation requires a customized vacuum breaker length, order a longer tube and cut it to the desired length. Remember that any alteration made to the length of the vacuum breaker must comply with applicable plumbing code regulations. Sloan Vacuum Breakers include a marking for the critical line (CL). All plumbing codes dictate that the distance between the critical line and the top of the fixture (the bottom of the Vacuum Breaker tube) must be at least 6 inches (152 mm).
37. What offset types of vacuum breakers are available for my Flushometer?
Sloan’s standard Vacuum Breakers are straight tubes. If your installation requires a vacuum breaker with an offset of 1” (25 mm), 1-1/2” (38 mm) or 2” (51 mm), several lengths are available. If necessary, order a longer tube and cut it to the desired length. Remember that any alteration made to the length of the vacuum breaker must comply with applicable plumbing code regulations. Sloan Vacuum Breakers include a marking for the critical line (CL). All plumbing codes dictate that the distance between the critical line and the top of the fixture (the bottom of the Vacuum Breaker tube) must be at least 6 inches (152 mm).
38. Can I modify your OPTIMA Plus® urinal unit so that it accommodates high-volume usage in my high-attendance facility?
The OPTIMA Plus® urinal module incorporates a Stadium Flush™ feature that goes into a sequential flush mode to accommodate the high-volume usage of stadiums and similar high-attendance facilities. During periods of uninterrupted use, the Stadium Flush feature conserves water, yet ensures urinal cleaning. Instructions for activating the feature in a standard OPTIMA Plus urinal module are included in the OPTIMA Plus Conversion Guide.
Crowding in men’s restrooms may result in initializing a flush either too often (one user immediately after another) or not often enough (does not distinguish among several users). The Stadium Flush feature intentionally delays a flush for a prespecified interval during periods of continuous target detection, then automatically triggers a later flush. The preset timing sequence flushes the fixture at 60-, 120- and 180-second intervals. After the traffic diminishes, the OPTIMA Plus reverts back to the standard operation mode of one flush per user.
39. How do I know when it is time to replace the batteries in my OPTIMA Plus electronic products?
If an OPTIMA Plus® Flushometer flashes a red light in the sensor window four (4) times whenever a user is detected, the power remaining in the batteries is low. This signal indicates that fewer than 4,000 flush cycles can be activated your unit. We recommend you replace all four (4) AA-size alkaline batteries.
If an OPTIMA Plus EBF-85 or EBF-187 faucet emits audible “beeps” from the Solenoid Valve Module when activated, battery power is nearly exhausted. To ensure proper operation, remove all old batteries and insert four (4) new C-size alkaline batteries.
If an OPTIMA Plus EBF-550, EBF-615, EBF-650 or EBF-750 faucet flashes a red light in the sensor window, fewer than 8,000 wash cycles can be activated by your unit. We recommend you replace all four (4) C-size alkaline batteries.
40. How do I fix an OPTIMA Plus® Flushometer that works intermittently?
Adjust the range! The sensor on a unit that works intermittently is probably not detecting the user but could be detecting another part of the restroom. For quick information and diagrams on range adjustment of an OPTIMA Plus® Flushometer, go here.
41. How do I eliminate leakage around the locking ring of my OPTIMA Plus® Flushometer?
Leaks around the locking ring occur when it has not been tightened securely. Use a good strap wrench to tighten the locking ring until no water leaks from the unit. Leaks can also occur when the cover gasket is misaligned, damaged, or missing. Disassemble unit, reseat or replace the cover gasket, and reassemble unit. If unit does not work after you have successfully stopped the leak, moisture may have damaged the Control Module. Replace the Control Module.
42. How do I alter the sensor on my OPTIMA Plus® Flushometer to detect users who are shorter than the height of the valve (including children)?
The Sloan OPTIMA Plus® was designed to operate on Sloan Flushometer models with a nominal dimension of 11-1/2'' (292 mm) between the top of the fixture and the center of the water supply. In Flushometer installations with longer vacuum breaker tubes (e.g., Sloan Flushometer Models 115 and 116, and BPW-1000 Series Bedpan Washer Valves) the sensor may be aimed too high to detect the fixture user. In these installations Sloan Valve Company recommends an EBV-46-A Beam Deflector. The Beam Deflector shifts the angle of the sensing beam of the downward by approximately 30 degrees.
43. Why do I see a red light flashing in the sensor window of my OPTIMA Plus® Flushometer?
If the unit has just been installed or batteries have just been replaced and the light flashes continuously when a user is detected, the unit is cycling through the start-up procedure. After approximately ten (10) minutes, the unit stops flashing and is ready for use.
If the unit has just been installed or batteries have just been replaced and the light flashes continuously even when NO user is detected, the range on the sensor is set too long. Reset the detection range on the sensor. The range of the sensor may also be affected by a reflective surface in the restroom. To minimize effects caused by reflective surfaces, we recommend you install the unit with the sensor window oriented 2 to 5 degrees off-center.
If the unit has been operating for some time and the light flashes four (4) times whenever a user is detected, the power remaining in the batteries is low. This signal indicates that fewer than 4,000 flush cycles remain in your unit. We recommend you replace all four (4) AA-size alkaline batteries.
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Repairs/Replacement Parts
44. Can I use a Sloan product or a repair part as a replacement for another manufacturer’s product?
Our products are compatible with many existing fixtures, supply stops and some Flushometer valve bodies. For additional information on compatibility and installation, contact your local Sloan Representative or our Installation Engineering department. For Representatives in the United States, refer to our alphabetical state listing of Domestic Representatives. For Representatives outside the United States, refer to our International Representatives listing.
45. Are replacement parts available for older products?
Although many replacement parts are available, some are obsolete, and some have substitute items. Our Maintenance Guides are a source of limited historical information related to product compatibility and availability. If you can’t find a part in your Installation Instruction Manual, refer to one of our Maintenance Guides or contact your local Sloan Representative, our Customer Service department or our Installation Engineering department. For Representatives in the United States, refer to our alphabetical state listing of Domestic Representatives. For Representatives outside the United States, refer to our International Representatives listing.
46. How do I get a warranty repair?
Please contact our Installation Engineering department, Customer Service department or your local Sloan Representative for information about warranty repairs. For Representatives in the United States, refer to our alphabetical state listing of Domestic Representatives . For Representatives outside the United States, refer to our International Representatives listing.
Our general warranty statement follows:
Sloan Valve Company warrants its Products to be made of first class materials, free from defects of material or workmanship under normal use and to perform the service for which they are intended in a thoroughly reliable and efficient manner when properly installed and serviced, for a period of three years (one year for special finishes; five years for hand dryers) from date of purchase. During this period, Sloan Valve Company will, at its option, repair or replace any part or parts which prove to be thus defective if returned to Sloan Valve Company, at customer’s cost, and this shall be the sole remedy available under this warranty. No claims will be allowed for labor, transportation or other incidental costs. This warranty extends only to persons or organizations who purchase Sloan Valve Company’s products directly from Sloan Valve Company for purpose of resale.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. IN NO EVENT IS SLOAN VALVE COMPANY RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY MEASURE WHATSOEVER.
47. How can I repair an old, piston-style Mueller Marine Flushometer valve?
The piston-style Mueller Marine valve has been out of production since mid-1950. It was a modified variation of our Crown® and Naval® valves. The parts that made this valve unique are no longer available.
48. How do I repair an Act-O-Matic® showerhead for my home?
Refer to our shower head maintenanc guide for maintenance guidelines and repair parts. Complete showerheads and repair parts are available at local plumbing distributors such as Grainger (www.grainger.com) or from a limited number of distributors who sell some of our products online (such as www.plumbingsupply.com).
49. Can I use currently available Naval valve parts to repair my older Crown®/Naval® or an old Crown valve?
Our current variation on the old Crown® valve is our Naval® Flushometer. All current Naval repair parts will work with older Crown/Naval and old Crown valves. For greatest compatibility and optimum operation, we recommend that you replace the Top Cover whenever you replace the Piston Assembly. For additional information, download or view the Maintenance Guide with parts list for our Naval valves.
50. Can I replace an older three- or four-wire EL-150 series sensor?
The EL-1500 Series OPTIMA® Sensor (a two-wire unit) replaces the older EL-150 Series Sensors (either three-wire or four-wire units). Refer to the Wiring History shown on page 5 in the OPTIMA Flushometer Maintenance Guide for additional information.
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Flushmate
51. How can I find out more about FLUSHMATE® products?
Please e-mail questions regarding the Sloan FLUSHMATE® pressure assist tank system to info@flushmate.com, visit the Web site at www.flushmate.com or call (800) 9-VALVE-9 ext. 5022 for additional information about FLUSHMATE.
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Programmed Water Technologies
52. How can I learn more about PWT (Programmed Water Technologies) products?
Please refer questions regarding Sloan PWT product operation, problems, parts or local availability to Steve Connaughton, General Manager (sconnaughton@sloanvalve.com), or call (800) 9-VALVE-9 ext. 5008. For additional online information about PWT, please visit our PWT (Pogrammed Water Technologies) Product Page.
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Returns
53. What is Sloan Valve Company’s return policy?
Products determined to be defective or shipped incorrectly by Sloan Valve Company will be credited at invoice price. Claims for shortages or incorrectly processed orders must be made within 30 days from the date of delivery. Products that are returned for reasons other than defects or Sloan shipping errors are subject to return transportation and 20% handling charges (material over two years old is subject to a higher 50% handling charge). If the original invoice is not available, credit will be issued based on the previous price sheet (if the most current price sheet is less than one year old). Additional credit reductions will be made for any returned items that are not in saleable condition.
To return material, call your representative with the following information: Invoice Number; Product Part Number; Product Code Number (seven-digit number); Product Description; Quantity of Items Returned; Specific Reason for Requested Return (Note: “defective” is not a specific reason. Material returned as defective but which tests as serviceable will be subject to credit reduction. A test report can be requested.). The customer should arrange for prepaid freight service.
Your representative will contact the factory for a return material authorization (RMA) number and exchange the number with you. The factory must authorize all returns. The RMA number must be clearly marked on the shipping label and included on each container and/or load. Returns should be packaged in the original, unopened shipping carton, or suitably packed. Returns will not be accepted without an authorized RMA number.
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Sloan Corporate Information
54. To whom do I report problems related to your Web site?
Send an e-mail to webmaster@sloanvalve.com. We will try to remedy problems as soon as possible. We also appreciate your comments and suggestions.
55. Where can I find information about Sloan Transportation Products?
Sloan Valve Company has divested its interest in Transportation Products to the company known as Sloan Transportation Products. Information about air brake, brass fitting, electrical, fuel cap and water pump product lines for the truck and trailer replacement market can be found at www.sloantrans.com.
56. Are you a publicly traded company?
Sloan Valve Company is a privately held, family-owned company.
