Whichever city our customers call home, and whatever title they hold on the jobsite, they all say one thing when it comes to our customer service… it's outstanding! Read the testimonials below from people like you.
Dean PlumleyProject Engineer – ISEC, Inc.
"I write this email in regards to the great customer service which I received from Jerry Mielnikiewicz. I had purchased a Sloan sensor operated valve for a Laboratory which we have built here in California. To make a long story short, the sensor/solenoid/valve was not working properly. With the assistance of Jerry, we were able to get the correct parts and get the faucet operational just in time for the final completion of the Lab. Jerry went above and beyond in helping me to get the situation resolved. I definitely will recommend Sloan valves in the future and am very appreciative of Jerry's help."
Robert JohnsonFacility & Maintenance – Crown of Life Church
"Thank you for the prompt services you provided in replacing a part of the Sloan Manual Flushing units that Crown of Life had recently purchased and installed in our facilities. The vacuum breaker tube cracked on a unit and I called you for information on warranty for this piece.
You went above and beyond by providing me the additional parts and having them shipped to us quickly. This allowed us to make this repair with little or no impact to the children in our school.
We often hear of minimal service so I believe it is even more important to let organizations and individuals know when something has been well done."
Russell StoorzaAssistant Traffic Manager / Purchasing Agent – Mark’s Plumbing Parts
"I just wanted you to know what an outstanding job Katie Bernhard did on taking care of a problem that could have been a very long and drawn out mess. She was such a big help. We had one of our customer service people try to split out a part from a stock order and direct ship that part, by doing this most of what was shipping that day to us went to our customer. Katie was able to get a call tag and the parts returned to us before most of the people here knew anything was wrong. With the amount of business that we do with Sloan, it is good to know that you have such an attentive and supportive customer service department."
"I just wanted to drop you a note to thank you for the opportunity to participate in the Sloan training that was conducted these past two days at your facilities. Needless to say, it was intense, yet very educational. I'll wonder for days how Dominic's head just flat out doesn't explode, being as packed with product knowledge and technical info as it is. Sloan has many reasons to be proud of its position in the industry, starting with the Sloan team of people and an impressive plant. Again, thank you. Your hard work and efforts are appreciated."
John J. Yock Jr.Instructor – Plumbers’ Local 130, U.A., J.A.C.
"I just wanted to send a thank you to Rolando in tech support. His help with my problem with an EAF-150, yesterday and today is greatly appreciated. Problem solved and everyone's happy! If there is anything that I can do to assist you all, don't hesitate to ask!"